Zendesk

active

Software — Hellman & Friedman / Permira

Deal Terms

Entry Year2022

Entry EV$10.2B

Entry Multiple8x

Leverage5.5x

Debt Amount$5.6B

Risk Metrics

LTV (est.)55%

Debt / EV0.55x

Notes

$10.2B take-private by H&F/Permira (2022). Customer service SaaS. $5.6B in debt. Aggressive price hikes alienated customers. AI chatbots threatening core help-desk product. IPO timeline uncertain. Sponsors paid a peak-of-market price.

Sponsor

Hellman & Friedman$80B AUM